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Wednesday 17 August 2011

Results of choosemycare survey - Is Care In Crisis?

During June and July, over 150 people took the time to complete our survey "Is Care In Crisis?". Today we’re pleased to make the survey results available for download.

There are some very interesting results in the survey, with More than 40 per cent of people have a lower perception of the quality of care services available after high-profile incidents in the health and social care sector and almost 40 per cent of people in the survey said that their perception of the care sector as a whole had got worse.Only just over 23 per cent of care users said they felt the care sector regulator, the Care Quality Commission, was effective, with 76 per cent describing the CQC as either ineffective or very ineffective.

Amongst care sector providers the damning verdict on the CQC was even worse with almost 68 per cent saying it regulated the sector either ineffectively or very ineffectively. Only 16 per cent said they felt they were getting value for money from their CQC registration.Of particular concern for social service departments and private companies operating in the care sector was that more than 73 per cent of respondents described their experience of finding a service as either challenging, difficult or almost impossible.

Rob Osborne, director of Choosemycare.com said the results of the survey would make difficult reading for many in the sector.

“There is no doubt that high profile incidents in the past few months have affected the way people view adult social care services and providers,” he said.

“Providers and regulators must take on board the concerns of the people who are trying to make use of their services and act to make what can be a traumatic and highly-sensitive decision as efficient, relaxed and personal as they can.”

Responses to the survey came from throughout the UK and half of the respondents confirmed they were working in the sector already for a care services provider.
 

To receive a copy of the survey results, please complete your details below and we will e-mail them to you:

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