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Tuesday 19 April 2011

New Which? report discovered issues with care homes

Concerns have been raised about sub-standard practice in care homes for the elderly, following a report by a consumer group.

The study, undertaken by Which?, placed actors posing as residents in four care homes throughout England, and discovered issues regarding health and safety, malnutrition and a lack of activity for residents.

In one home, there was a 16-17 hour gap between meals, and the quality of the meals when they were served were considered sub-standard.

In the most serious case, a resident was inappropriately handled, resulting in the consumer group referring the situation to the health and care regulator, the Care Quality Commission (CQC).

The regulator immediately suspended admissions to the home where the incident had occurred.

Chair of the CQC, Jo Williams, told Which?: ‘We listen to the views and experiences of people in order to identify possible risks. Almost all inspections are unannounced. Where necessary, we require improvements against clear timescales, following up to ensure these are delivered.’

Read the full Which? Care Home investigation here.

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